Shipping policy

Shipping & Delivery Policy

Last Updated: June 2026

Welcome to Jersy.India. This Shipping & Delivery Policy outlines the terms and conditions relating to the shipment and delivery of products purchased through jersy.in.

By placing an order with Jersy.India, you agree to the terms stated below.

1. Shipping Coverage

Jersy.India currently ships orders across India.

At present, we do not guarantee international shipping. International shipping options may be introduced in the future and will be subject to separate shipping terms.

2. Order Processing Time

Orders are generally processed within 1–5 business days after successful payment confirmation.

Processing times may vary depending on:

  • Product availability

  • Order volume

  • Public holidays

  • Supplier delays

  • Operational requirements

Business days exclude Sundays and public holidays.

Orders placed outside business hours may be processed on the next business day.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Jersy.India may offer:

  • Free shipping promotions

  • Discounted shipping offers

  • Special campaign-based shipping benefits

Such offers may be modified or withdrawn without prior notice.

4. Estimated Delivery Time

After dispatch, most orders are delivered within 3–10 business days, depending on the delivery location.

Remote, rural, or difficult-to-service areas may require additional delivery time.

Delivery estimates are approximate and should not be considered guaranteed delivery commitments.

5. Courier Partners

Jersy.India works with multiple courier and logistics providers.

The courier partner used for a shipment may vary depending on:

  • Delivery location

  • Service availability

  • Shipping efficiency

  • Operational requirements

The selection of the courier partner is at the sole discretion of Jersy.India.

6. Order Tracking

Once an order has been shipped, customers will receive shipment tracking details through available communication channels, which may include:

  • Email

  • SMS

  • WhatsApp

Customers are responsible for monitoring tracking updates and ensuring availability to receive deliveries.

7. Delivery Delays

While we strive to ensure timely deliveries, delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Political disruptions

  • Transportation issues

  • Courier operational delays

  • Government restrictions

  • Force majeure events

Jersy.India shall not be liable for delivery delays caused by third-party logistics providers or circumstances beyond reasonable control.

8. Customer Responsibility

Customers are responsible for providing:

  • Accurate delivery address

  • Valid contact number

  • Correct recipient information

Failure to provide accurate information may result in:

  • Delivery delays

  • Failed delivery attempts

  • Shipment returns

  • Order cancellation

Jersy.India shall not be responsible for losses resulting from incorrect information submitted by customers.

9. Incorrect or Incomplete Address

If a customer provides an incorrect, incomplete, or invalid shipping address:

  • Delivery may fail.

  • Additional shipping charges may apply.

  • Reshipment may not be possible.

  • Refund requests may be rejected in accordance with our Refund Policy.

Customers should carefully verify shipping information before placing orders.

10. Delivery Attempts

Courier companies may make one or more delivery attempts depending on their internal policies.

Customers are expected to:

  • Remain reachable on the provided phone number.

  • Cooperate with delivery personnel.

  • Accept delivery within the courier's delivery schedule.

Failure to accept delivery may result in the package being returned or marked undeliverable.

11. Refused Deliveries

If a customer refuses delivery of a shipped order:

  • No refund will be issued.

  • No replacement will be issued.

  • Shipping costs are non-refundable.

Refused deliveries are treated as customer-initiated delivery failures.

12. Lost Shipments

In rare cases where a shipment is officially confirmed as lost by the courier partner:

  • Jersy.India will investigate the matter with the courier.

  • Customers may be required to provide supporting information.

  • Upon successful verification, a refund may be issued.

Refund processing timelines may vary depending on courier investigations.

13. Damaged Packages

If a package appears visibly damaged upon delivery:

Customers should:

  1. Record a complete unboxing video.

  2. Capture photographs of the packaging and product.

  3. Contact us within 24 hours of delivery.

Claims submitted without a valid unboxing video may be rejected.

All damage claims are subject to review and verification.

14. Failed Deliveries

An order may be considered a failed delivery if:

  • The customer is unavailable.

  • The address is incorrect.

  • The contact number is unreachable.

  • Delivery is refused.

In such cases, Jersy.India reserves the right to deny refunds or replacements in accordance with our Refund Policy.

15. Delivery Confirmation

Once a shipment is marked as "Delivered" by the courier partner and delivery confirmation is available, responsibility for the shipment transfers to the customer.

Claims regarding non-receipt after successful delivery confirmation will be reviewed on a case-by-case basis.

16. Force Majeure

Jersy.India shall not be held responsible for shipping delays, failed deliveries, or service interruptions caused by circumstances beyond reasonable control, including but not limited to:

  • Floods

  • Earthquakes

  • Storms

  • Fires

  • Epidemics

  • Government actions

  • Transportation disruptions

  • Internet outages

  • Labor disputes

17. Contact Information

For shipping-related inquiries, customers may contact:

Jersy.India

Website: jersy.in

Email: jersy.india@gmail.com

Phone / WhatsApp: 6382408924

Location: Kottakkal, Kerala, India

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

By placing an order through Jersy.India, you acknowledge and agree to this Shipping & Delivery Policy.